What personal information do we collect from the people that visit our website, call our 1-800 telephone number or download and use our app?
When registering, creating an account or otherwise requesting services on our site, via our 1-800 telephone number, or by downloading and using our app, as the case may be, you may be asked to provides us with your name, email address, credit card information, medical condition or other personal information to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, download our app, use the app or our website to place an order, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, call out 1-800 telephone number, download our app, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, engage with the website, or use certain other app or site features in the following ways:
- To personalize your user experience and to allow us to deliver the type of content, product and service offerings in which you are most interested.
- To assist you in selecting the most helpful, relevant or applicable product or service offering consistent with your needs or situation.
- To help any service providers you connect with via our service platform provide you with the product or service offering consistent with your needs or situation.
- To quickly and securely process your transactions, including payment for completed or cancelled transactions.
How do we protect visitor information?
- Our website is scanned on a regular basis for security breaches and known vulnerabilities in order to make your visit to our site as safe as possible.
- We regularly scan for malware, viruses or other malicious interlopers.
- Your information is contained secure systems and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep such information confidential. In addition, all personal financial and/or credit information you supply is encrypted via Secure Socket Layer (“SSL”) technology.
- We implement a variety of security measures when a user places an order, makes a service request, enters, submits, or accesses their information in order to maintain the safety of your personal information.
- All credit transactions are processed through a third-party gateway provider and are not stored or processed on our servers.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
- We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this by navigating through your browser (like Google’s Chrome or Mozilla’s Opera, or Apple’s Safari) to the browser’s “settings” or “preferences.” Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
What if users disable cookies in their browser?
If you disable cookies, some of RNC’s site features may be disabled. For example, disabling cookies will turn off some of the features that make your site experience more efficient, and some of the website’s functionality may be impacted.
Even if you disable cookies in your browser and you are then unable to interact properly with our website, you can still place orders and interact with our company over the telephone by calling us at 1 (800) 507-0672.
We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, and at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these third-party sites.
Google's advertising requirements are detailed as part of Google's Advertising Policies, which are located at this link. Those policies have been adopted by Google in order to provide a positive experience for users. For more information, see this link: Google AdWords
We may enable Google AdWords on our site at any time and without further notice.
The California Online Privacy Protection Act of 2003
Pursuant to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
- By emailing us;
- By calling us;
- By logging in to their account; or
- By updating their user information on our website, via our 1-800 telephone number, or on our app
How does our site handle “Do Not Track” signals?
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
COPPA (The Children’s Online Privacy Protection Act of 1998)
With respect to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act of 1998 (“COPPA”) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, is charged with enforcing COPPA, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not market specifically to children under the age of 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to align our practices with the Federal Trade Commission’s Fair Information Practice Principles, we will take the following responsive action, should a data breach occur:
- We will notify the affected users via email: within 7 business days
- We will notify the affected users via an on-site notification: within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act of 2003
The CAN-SPAM Act of 2003 is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to opt-out of receiving emails from websites with which they interact, and spells out tough penalties for violations.
We collect your email address in order to:
- Send you information, respond to your inquiries, and/or other requests or questions you may have.
- Process orders, service requests, and send information and updates pertaining to orders and service requests.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
- We may also send you additional information related to your product and/or service.
Accordingly, we agree that we will:
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way, where applicable
- Include the physical address of our business or site headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using a link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at:
and we will promptly remove you from ALL future correspondence.
Ride N Care, Inc.
P.O. Box 251732
Los Angeles, CA 90025